At Soluuprobb, we're committed to delivering your luxury hair quickly and securely.
Processing Time
All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
Custom wigs and made-to-order items may require additional processing time. Processing times will be noted on the product page.
Shipping
Once your order has been processed, shipping times are estimated as follows:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: Available at checkout (orders must be placed before the daily cutoff time)
Shipping times begin after your order has been processed.
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number so you can monitor your package every step of the way.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
FREE Standard Shipping on orders of $250 or more.
Incorrect Shipping Address
Please verify your shipping address before completing your purchase.
SOLUUPROBB is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.
Lost or Stolen Packages
Once your order has been marked as delivered by the shipping carrier, Soluuprobb is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly or reach out to us—we'll do our best to assist you.
International Shipping
We currently ship within the United States. International shipping will be available soon.
Need Assistance?
If you have any questions regarding your order, please contact our customer support team.
Email: support@soluuprobb.com
Business Hours:
Monday–Friday
9:00 AM – 5:00 PM EST